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Responsible Gaming

Playabet is committed to Responsible Gaming. We are dedicated to making gaming an enjoyable leisure activity and provide an enjoyable betting experience to all involved parties.

The majority of players enjoy the entertainment and gaming services we provided but for some people gaming may stop being a harmless leisure activity and become a problem. Playabet has a series of measures for responsible betting which allow customers to limit their spending and it is a mature way of ensuring all involved parties stay in control.

Stay in Control

  • We believe that gaming should always be an enjoyable activity and our customers can have fun from betting. Please kindly remember these following tips, they may help you to keep in control and make sure gaming will not become a problem.
  • Only place bets with amounts that you can afford to lose.
  • Gambling should be entertaining and not be seen as a way of making money.
  • Bet sensibly and never chase your losses.
  • Keep track of the time and amount you spend.
  • Balance gambling with other activities. Think about if you are still having fun from betting if gaming is your only entertainment.
  • Take regular breaks from gambling. You can use your self-exclusion option and our well-trained staff will call you to confirm your decision.
  • Dont gamble when under abnormal conditions such as alcohol or when youre upset.

Identifying the problem

For one reason or the other, a number of players might have a harmful impact from gambling. By answering such self-assessment questions below, it will help you consider if you have a problem:

  • When you lose money, do you feel lost or depressed?
  • When you lose money, do you want to gamble again to win money back ASAP?
  • Do you run out of all money on betting in your account?
  • Have you borrowed money from others and spent it on betting?
  • Have you lost interest in your family, friends or hobbies because of betting?
  • Do you ever feel suicidal because of betting?

Playabet believes betting problems might have a negative impact on the player’s friends and family. If you are concerned that one of your friends or family members has gambling issues, the following are some signs of such issues:

  • Uncontrolled spending
  • Lying about gaming behavior
  • Constantly borrowing money or even stealing
  • Lost interest in hobbies or has an abnormal situations
  • Neglects work or studies

In cases such as above or other special cases, we highly recommend that you have the courage to contact us and to seek help.

Tools To Assist you to stay in control

For one reason or the other, a number of players might have a harmful impact from gambling. By answering such self-assessment questions below, it will help you consider if you have a problem:

Self Exclusion

We offer a self-exclusion option that can be easily implemented by a customers request. If you would like to self-exclude yourself from accessing our products, please either contact Customer Services or choose the “Self Exclude” option from the “My Account” menu . You will need to specify the period of time you wish to be self-excluded for, ranging from six months to a permanent exclusion. The process and implications of self exclusion are listed below:

  • If you request this via Customer Services, an agent will reply and ask you to confirm your request. This is done to ensure that the request was not submitted through someone who gained unauthorised access to your account.
  • Once the self-exclude period begins you will not be able to access your account. Any funds in your account will be withdrawn and returned to you in accordance with our terms and conditions.
  • During the self-exclusion period we will make all reasonable efforts to ensure that you are removed from our marketing materials. This does not mean that we are able to ensure that you will not be exposed to untargeted and general advertising campaigns.
  • At the end of the self-exclusion period you may contact us and request that you are granted access to our gaming products. You must request this change in person (in person, telephone, skype, IM are acceptable), email contact is not acceptable.

Setting Deposit Limits

This facility enables you to limit the amount of money that you are able to deposit online into your account on either a 24 hour, 7 day or 30 day basis.

  • These amounts may be revised downwards at any time but any increase can only be implemented 7 days following on from the request.
  • Our Customer Services team will be happy to provide any further information required but are unable to override limits set by you.
  • You are able to set or amend your Deposit Limits by going to My Account and then Deposit Limits when logged into your account.

Setting Stake Limits

This facility enables you to limit the amount of money that you are able to stake on bets on either a 24 hour, 7 day or 30 day basis.

  • These amounts may be revised downwards at any time but any increase can only be implemented 7 days following on from the request.
  • Our Customer Services team will be happy to provide any further information required but are unable to override limits set by you.
  • You are able to set or amend your stakeLimits by going to My Account and then stake Limits when logged into your account.

Getting help

If you need to talk with somebody about betting problems, you can always contact our customer service. Moreover, there are many self-help organizations that provide help and assistance to people who have a problem with betting.

Underage Gambling

Playabet requires customers to declare that they are of lawful age to engage in gambling activities. We pursue reasonable measures to verify this including electronic age verification and random age checks. We do not target minors with our advertising.

It is unlawful to allow minors to gamble and we ask our customers to do their part in ensuring that this does not happen. We ask all of our customers, and in fact it is your responsibility, to ensure that your account is not used for under aged gambling. Some suggestions on how to make sure this does not happen are provided below:

  • Do not leave your computer unattended when you are logged on to our website.
  • Make sure to logout when you leave our website.
  • Do not share your credit card or bank account details.
  • Do not leave the "Save Password" option enabled.
  • Use child protection software.
  • Create separate computer profiles for your children.

If you know a registered user below the lawful age in their jurisdiction, please contact Customer Services.

Parental Controls:

There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computers access to the Internet:

  • Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com.
  • CYBERsitter filtering software allowing parents to add their own sites to block: www.cybersitter.com.
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